Took a couple of days to get a Verizon FIOS tech over to my new place to get my service installed. I opted for one of their bundles, which was probably more service than I need, but they were giving away netbooks alongside them. Even after the tech supposedly got it installed, I had to spend 2 days on and off the phone with Verizon tech support to clear up some issues on their end before I could finally get the following results:
Decent speeds right?
Having worked in tech support I feel that I’m fairly sympathetic to the tech support worker that I’m dealing with. I’m even fairly patient with them as they run me through the battery of tests that I’ve already done on my own(rebooting everything, doing a factory reset of the router, testing the wired connection instead of wireless). What gets me is when I eventually get on the state of waiting on something that we can’t work on in that call, I eventually have to call back and get a new person. This new person generally doesn’t read the logs of past interactions(or maybe the logs aren’t complete), and so I have to run the same battery of tests and they have to make thier own diagnosis. Maybe there’s a Houseian aspect of tech support where “Everybody lies” when talking to tech support and they want to try to double and triple check when possible.
